The Nigeria Customs Service (NCS) has launched Management Information System (MIS) File Tracker at the Port and Terminal Multiservices Limited (PTML) Area Command, using the command to test run the new digital initiative.
The Comptroller-General of Customs, Bashir Adewale Adeniyi, MFR, described the deployment as part of the Service’s commitment to deepening the use of technology to improve personnel administration and enhance the speed and efficiency of document processing.
Represented at the launch by the Deputy Comptroller-General in charge of ICT/Modernisation, DCC Oluyomi Adebakin, the CGC said the initiative marks another milestone in the Service’s expanding modernization agenda, which is focused on deploying digital solutions to improve operational efficiency, strengthen transparency and facilitate seamless trade.
Adebakin reaffirmed the Nigeria Customs Service’s commitment to leveraging technology to transform its operations and improve service delivery.
She noted that, as the architect of several landmark digital initiatives, including the Nigeria Trade Portal and the Customs Verification Management System, the deployment of the MIS File Tracker further demonstrates the Service’s resolve to embrace innovation in line with global best practices.
According to her, the introduction of the MIS File Tracker will further consolidate PTML Command’s reputation as a hub of innovation within the Service through features designed to simplify administrative processes and improve efficiency.
She explained that the MIS is an enterprise-wide platform for Customs administrative processes, serving as a Single Sign-On (SSO) application that enables a unified data set to be accessed and utilised across all departments.
Adebakin urged officers to maximise the platform for key administrative functions, including leave and pass applications, file tracking, duty roster management, internal staff orders, nominal roll management and other administrative processes.
She added that the platform also provides channels for users to submit feedback on areas requiring modifications, additional features and further improvements.
The CGC’s representative said the deployment is expected to streamline internal workflows, reduce reliance on manual processes and support data-driven decision-making across the Service.
PTML Area Command, widely regarded as one of the most technologically advanced commands in the Nigeria Customs Service, has consistently served as the pilot location for several digital transformation projects, including the Unified Customs Management System (UCMS), also known as B’Odogwu.
Speaking at the event, the Acting Controller of PTML Area Command, Deputy Comptroller Nura Miko, expressed confidence in the command’s ability to successfully implement the new system and serve as a model for Customs innovation nationwide.
Miko said the command is fully committed to maximizing all technology-driven trade facilitation initiatives introduced by the Customs management.
He thanked the Comptroller-General for his confidence in the command’s capacity to deliver and disclosed that efforts are underway to reduce the cargo clearance time for compliant Roll-on/Roll-off (RoRo) cargoes from the current two hours to just one hour.
Describing the MIS File Tracker as another bold step in the Service’s digital transformation journey, Miko pledged that the PTML Area Command would justify the confidence reposed in it by ensuring the successful implementation of the system from the pilot phase through full deployment.
